While I’m out of the office, please remember to send any support issues via the Helpdesk. If you haven’t used it before, it is a single helpdesk for all out sites, so your EzClix login details DO NOT work there.
But there is no need to login anyway. You can submit your ticket as a guest and it will go to the person best able to assist. This is always the best option for anything important or urgent, but even more so when I’m away.
Whatever else you do, PLEASE DO NOT submit support requests as Comments on this blog. This is the absolute last place we check and if we’re busy, we might not see it for weeks!
If it’s just a ‘quick question‘ or feedback, you can reply to one of our emails, but anything at all important or urgent ALWAYS submit a Helpdesk Ticket. Thanks!
We also seem to be getting a lot of one-line emails from Members who get stuck and reach out for help without really thinking it through. We can’t help you if you don’t give us something to work with. Invariably we have to email back and ask what they’re doing, what page they’re on, what’s going wrong etc.
Sometimes it takes 3-4 emails just to work out what the problem is.
If you do run into issues, please take a moment before you fire off an email. Have another read of the instructions, make sure you’ve entered the right information in all form fields, and if the problem persists, walk us through whats happening, step-by-step.
Tell us what page you’re on, what you’re trying to do, and what’s happening. Then please wait for our reply before you fire off another email.
We’re here to help, but you have to help us help you!
Thanks in advance…