Interview with Prof. Sampsa Samila for the event “Artificial Intelligence: Using your power for good” (IESE Global Alumni Reunion 2022).
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Artificial Intelligence (AI) has become one of the hottest topics in the business world today. From chatbots and virtual assistants to data analysis and predictive modeling, AI is transforming the way companies operate and make decisions. But what about the role of managers in this new AI-driven landscape?
As AI technologies continue to evolve, the role of managers is also evolving. In the past, managers were responsible for overseeing day-to-day operations, making strategic decisions, and ensuring that employees were performing at their best. With the introduction of AI, managers now have access to a wealth of data and tools that can help them make more informed decisions and streamline processes.
One of the key roles that managers play in the age of AI is overseeing the implementation of AI technologies within their organizations. This includes identifying areas where AI can be beneficial, choosing the right tools and solutions, and ensuring that employees are properly trained to use and understand these new technologies.
Managers also play a crucial role in setting the strategic direction for how AI is used within their organizations. This includes defining the goals and objectives of AI projects, determining the best ways to measure success, and ensuring that AI initiatives are aligned with the overall business strategy.
In addition, managers are responsible for managing the people aspects of AI implementation. This includes communicating with employees about the changes that AI will bring, addressing any concerns or fears that may arise, and ensuring that employees are engaged and motivated to work with AI technologies.
Another important role that managers play in the age of AI is using AI tools to make better decisions. With access to vast amounts of data and powerful analytics tools, managers can now make more informed decisions on everything from marketing strategies to supply chain management.
AI is also changing the way managers interact with their employees. For example, AI-powered chatbots and virtual assistants can help managers communicate with employees more effectively, providing them with real-time feedback and insights that can help improve performance.
Despite the many benefits that AI can bring to managers and their organizations, there are also challenges that need to be addressed. For example, managers must be careful not to rely too heavily on AI tools and neglect their own critical thinking skills. AI is a powerful tool, but it is not a replacement for human judgment and intuition.
In addition, managers must also be mindful of the ethical implications of using AI in the workplace. For example, AI algorithms can sometimes make biased decisions based on the data they are trained on, leading to potential discrimination or other negative outcomes. Managers must be vigilant in monitoring and addressing these issues to ensure that AI is used ethically and responsibly.
In conclusion, the role of managers in the age of AI is evolving rapidly. Managers are now responsible for overseeing the implementation of AI technologies, setting the strategic direction for AI projects, managing the people aspects of AI implementation, and using AI tools to make better decisions. By embracing AI and adapting to the changes it brings, managers can position themselves and their organizations for success in the increasingly AI-driven business world.
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